Shipping

SAMPLES

Domestic samples (Australia)

Free shipping for all samples and colour cards

If samples are purchased on their own without cut fabric we use regular Australia Post mail. This is not tracked and delivery times vary. 

**If you want your samples in a hurry please select Express post and pay the flat rate of $10. This will be tracked and ensure a faster delivery. 

Metro: 2-4 days

Country: 3-6 days

We charge $1 for 1 swatch. or $5 for 1 colour card

 

International samples 

Flat rate $10 shipping on samples and colour cards 

If samples are purchased on their own without cut fabric we use untracked Australia Post mail.

We charge $1 for 1 swatch. or $5 for 1 colour card

 

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FABRIC SHIPPING 

Domestic shipping (Australia)

Flat rate of $10 for all cut fabric orders

FREE SHIPPING ON ORDERS OVER $150

We use Australia Post express post parcels. Please note we are based in Perth WA.

Next business day delivery (if your address is outside the Express Post network, it won't be covered by Next Day Guarantee)

*** Please note if your order is large and we cannot fit into a airbag we will send via road on a roll. This is done through Border Express. Road usually takes 3-7 days. 

 

International shipping 

We use Australia Post express post parcels. Please note we are based in Perth WA.

NEW ZEALAND:

Flat rate of $25 for all cut fabric orders

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ASIA:

Flat rate of $30 for all cut fabric orders. 6+ Business days

(HONG KONG, INDIA, INDONESIA, JAPAN, MALAYSIA, SINGAPORE, THAILAND, VIETNAM)

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USA AND CANADA:

Flat rate of $35 for all cut fabric orders. 6+ Business days

(ALL 13 CANADIAN PROVINCES, ALL 54 US STATES, FALKLAND ISLANDS)

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UK AND IRELAND:

Flat rate of $40 for all cut fabric orders. 6+ Business days

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EUROPE:

Flat rate of $45 for all cut fabric orders. 6+ Business days

(FRANCE, GERMANY, ITALY, NETHERLANDS, NORWAY, SPAIN, SWEDEN, SWITZERLAND, DENMARK)

 

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Click and Collect 

If you want to come into our beautiful store but in a bit of a rush order your fabric the day before so it’s ready when you arrive.

How it works..

  • Select Click & Collect as your delivery method during checkout IT WILL BE FREE!

  • You will receive an email notification, normally within 24 - 48 hours, to collect your order

  • Ensure you have your order invoice (on your phone is fine) and a photo ID when collecting your order

  • Collect your order from our North Perth store! Find address on our website

Family and friends can collect your order on your behalf, provided they have:

  • A copy of the order invoice

  • A note signed by you, detailing who will be collecting the order on your behalf

  • Photo ID

 

Return policy

Please check material before cutting

All Sales are final. On no account will claims be accepted for materials which have been cut or made up. We do not offer refunds or exchanges!

The colour of fabrics as depicted online cannot be guaranteed bu us due to variances beyond our control such as computer monitor settings.

If we have sent you the wrong fabric or there is a fault, please contact us and we can arrange a replacement free of charge- please email hello@potterandco.com.au