Return Policy
Please inspect all fabric carefully before cutting.
All sales are final. We do not offer refunds, returns, or exchanges for change of mind. Under no circumstances will claims be accepted for fabrics that have been cut, altered, or made up.
Please note that while we do our very best to accurately photograph, film, and describe each fabric, colours may vary slightly due to factors beyond our control, including individual screen and monitor settings.
To help you shop with confidence, we provide detailed product descriptions, videos, swatches, and are always happy to answer questions via email before purchase. We encourage customers to make full use of these services prior to ordering online.
If you receive an incorrect item or believe your fabric is faulty, please contact us at hello@potterandco.com.au and we will arrange a replacement free of charge where applicable.
We dispatch orders every Tuesday and Friday ~ We are based in WA.
We use Australia Post. Please note we are based in Perth WA.
International Samples Shipping
Flat rate $10 shipping on samples and colour cards.
International Parcel Shipping
NEW ZEALAND:
Flat rate of $35 for all cut fabric orders
ASIA:
Flat rate of $40 for all cut fabric orders. 6+ Business days
(HONG KONG, INDIA, INDONESIA, JAPAN, MALAYSIA, SINGAPORE, THAILAND, VIETNAM)
USA AND CANADA:
Flat rate of $40 for all cut fabric orders. 6+ Business days
(ALL 13 CANADIAN PROVINCES, ALL 54 US STATES, FALKLAND ISLANDS)
UK AND IRELAND:
Flat rate of $40 for all cut fabric orders. 6+ Business days
EUROPE:
Flat rate of $45 for all cut fabric orders. 6+ Business days
(FRANCE, GERMANY, ITALY, NETHERLANDS, NORWAY, SPAIN, SWEDEN, SWITZERLAND, DENMARK)
MIDDLE EAST
Flat rate of $35 for all cut fabric orders. 6+ Business days
(UAE, QATAR)
Duties & Taxes
International customers are responsible for any duties, taxes, or import fees imposed by their country’s customs authorities. These charges are not included in our product prices or shipping fees and are not calculated at checkout. As they vary by destination, we recommend checking with your local customs office to understand potential costs before placing an order. If applicable, these charges will be collected by your country’s customs office before delivery. Any additional fees incurred are the responsibility of the customer.